Medical Records

The Department of Medical Records and Information is beholden, in accordance with the Patient Rights Act, to maintain patients' medical record and medical confidentiality.

Release of any information concerning the patient will be given only in the following cases:

  • The patient has given his consent to the provision of medical information
  • There is a legal request to provide medical information to be given by either the physician or the medical institution
  • The release of medical information is to another physician for the purpose of treating the patient
  • The release of medical information is to the attending medical institution, or to an employee of that medical institution, in order to process, file or report the relevant information, by law.
  • For any inquiries to the Medical Records and Information Department, please attach a photocopy of your ID card and mobile phone number.
  • In the event that the application is for a patient who has not yet reached the age of 18, the parent's identity card appendix must be attached.
  • Photocopies of the medical record are billed according to the Ministry of Health's tariff.
  • The charge may vary for medical information in accordance with the Ministry of Health's tariff

Release of information during hospitalization

Photocopying of medical documents during hospitalization will be subject to hospital procedures.

A patient requesting medical information should contact the Department secretary or nurse in charge.

The patient must sign a medical confidentiality waiver form for their proxy.

A representative of the Department will coordinate the date of filing the medical information with the Department of Medical Records and Information.

Upon receipt of the photocopied material, the proxy must sign a form confirming receipt of the photocopied documents.

Issuance of Medical Information after Discharge from the Hospital

A patient who has received medical treatment at the hospital and wishes to obtain medical information, can contact the Department of Medical Records and Information.

By email or by fax 08-9779588.

Calls to 08-9779584 will be answered as follows:

Sundays, Tuesdays, Thursdays between the hours of 08:30-11:30

Mondays, Wednesdays between the hours of 11:30-14:00

The Department is open from Sunday-Thursday between the hours of 09:00-14:00

Issuance of medical information involves a fee, unless the request is from a physician treating the patient.

Issuance of Information of a Minor

When the referral is in the name of a minor, the natural guardian (mother or father) must sign the medical confidentiality waiver form. This can be downloaded and it is recommended to sign both parents on the form, together with a photocopy of their ID with an appendix (showing details of the minor) and reasons for the application.

Issuing information in the case of the Mentally Ill or Unconscious Patient

In cases such as these, the person who is requested to sign the confidentiality waiver form is the legal guardian. The guardian must present a photocopy proving guardianship and their identification card.

Issuing information pertaining to a Deceased Patient

According to law information may not be provided following the death of a patient except in cases instructed by the court, as follows:

  • Pertaining to an inheritance.
  • Pertaining to a will.
  • By receiving signatures of all the heirs, together with the signature of an attorney confirming the identity of all the legal heirs.
Download Form
Waiver of medical secret